REGULATIONS FOR THE SALES OF GOODS AT A DISTANCE AND THE PROVISION OF SERVICES BY ELECTRONIC MEANS

PREAMBLE

These regulations define the terms and conditions of using the online store available at www.purles.pl belonging to Proconcept Labs sp. z o.o. with its registered office in Michałowice at ul. Polna 24, entered into the Register of Entrepreneurs kept by the District Court for the Capital City of Warsaw Warsaw, 14th Commercial Division of the National Court Register under KRS number 0000415440, NIP number 534-248-57-18, REGON number 146063214, and in particular defines the rules for placing Orders and concluding sales contracts using means of distance communication, as well as using by Customers from all services of the Online Store.

Data for quick communication with the Seller (address / contact / complaint details):

Proconcept Labs sp. z o.o.

1. Polna 24

05-816 Michalowice

Phone: 22 723 88 17

Email: sklep@purles.pl

• 1 DEFINITIONS

The terms used in these Regulations mean:

1. PRICE – the value expressed in monetary units that the Customer is obliged to pay to the Seller for the Goods.
2. FORM – an electronic service enabling the Customer to place an Order.
3. CUSTOMER – a natural person with full legal capacity, and in cases provided for by generally applicable regulations, also a person

natural person with limited legal capacity; a legal person or an organizational unit without legal personality, which the law grants legal capacity, and which intends to conclude or has concluded a Sales Agreement or a contract for the provision of Electronic Services.

4. CIVIL CODE – the Civil Code Act of April 23, 1964 (Journal of Laws 2014, item 121).
5. ACCOUNT – an electronic service which is a set of resources marked with an individual name (login) and password provided by the Service Recipient in the Service Provider’s ICT system, in which the Service Recipient’s data is collected, including information about placed Orders.
6. CONSUMER – a natural person for whom the conclusion of a Sales Agreement or an agreement for the provision of Electronic Services with the entrepreneur is not directly related to his business or professional activity.
7. CONSUMER-ENTERPRISE – a natural person concluding a contract directly related to his business activity, when the content of this contract shows that it is not of a professional nature for him, resulting in particular from the subject of his business activity.
8. NEWSLETTER – an electronic distribution service provided by the Service Provider via e-mail, which enables all Service Recipients using it to automatically receive the content of subsequent editions of the newsletter containing information about the Goods in the Store.
9. REGULATIONS – these regulations of the Online Store.
10. REGISTRATION – a one-time activity consisting in creating an Account by the Customer, made using the registration form provided by the Service Provider on the Store’s website.
11. STORE – the Service Provider’s online store available at www.purles.pl through which the Customer may conclude a Sales Agreement or a contract for the provision of Electronic Services.
12. SELLER/SERVICE PROVIDER – Proconcept Sp. z o. o. with its registered office in Michałowice, ul. Polna 24, 05-816 Michałowice, NIP: 534-248-57-18 entered into the Register of Entrepreneurs kept by the 14th Commercial Division of the National Court Register under KRS number 0000415440. E-mail address:sklep@purles.pl; phone number: 22 723 88 17.
13. PARTY – Service Provider, Service Recipient, Seller or Customer.
14. ICT SYSTEM – a set of cooperating IT devices and software, ensuring processing and storage, as well as sending and receiving data via telecommunications networks using a terminal device appropriate for a given type of network within the meaning of the Telecommunications Law (Journal of Laws of 2014, item 243).
15. GOODS – an item (movable property) available in the Online Store that is the subject of the Sales Agreement between the Customer and the Seller.
16. AGREEMENT – a contract for the sale of Goods concluded via the Store.
17. AGREEMENT FOR THE PROVISION OF ELECTRONIC SERVICES – an agreement concluded between the Service Recipient and the Service Provider, the subject of which is the performance of a service provided without the simultaneous presence of the parties (remotely), by transferring data at the individual request of the service recipient, sent and received using devices for electronic processing, including digital compression , and data storage, which is entirely broadcast, received or transmitted via a telecommunications network within the meaning of the Act of 16 July 2004 – Telecommunications Law (Journal of Laws of 2014, item 243).
18. SERVICE – an electronic service provided without the simultaneous presence of the Parties (remotely), through the transmission of data at the individual request of the Service Recipient, sent and received using devices for electronic processing, including digital compression, and data storage, which is fully transmitted, received or transmitted via a telecommunications network within the meaning of the Act of July 16, 2004 – Telecommunications Law.
19. SERVICE RECIPIENT – a natural person, legal person or organizational unit without legal personality that uses the service provided by the Service Provider electronically.
20. Act – Act of 30 May 2014 on consumer rights (Journal of Laws 2014, item 827);
21. ORDER – Customer’s declaration of will, submitted to the Seller by completing the Order Form, aiming directly at concluding the Agreement and specifying its essential conditions.
22. COSMETIC – any substance intended for external contact with the human body: skin, hair, lips, nails, external genitalia, teeth and oral mucosa, used for the sole or main purpose of keeping them clean, nurturing, protecting, perfuming or beautification, within the meaning of the Act on cosmetics of March 30, 2001 (Journal of Laws of 2001 No. 42 item 473).

• 2 GENERAL PROVISIONS

Provision of electronic services

1. The provisions of these Regulations are not intended to exclude or limit any rights of the Customer who is also a Consumer under the mandatory provisions of law. In the event of non-compliance of the provisions of these Regulations with the provisions in question, these provisions shall prevail.
2. The Regulations define the rules for the Customers’ use of the Online Store, placing orders for products available in the Online Store, delivering the ordered products to the Customer, paying the sales price of the products by the Customer, the Customer’s right to cancel the order and withdraw from the contract, and the rules for submitting and processing complaints.
3. The store is run by: Proconcept Sp. z o. o. with its registered office in Michałowice, ul. Polna 24, 05-816 Michałowice, NIP: 534-248-57-18 entered into the Register of Entrepreneurs kept by the 14th Commercial Division of the National Court Register under KRS number 0000415440. Mail address

electronic:sklep@purles.pl; phone number: 22 723 88 17.

4. These Regulations are the regulations referred to in art. 8 of the Act of 18 July 2002 on the declaration of electronic services (Journal of Laws of 2002 No. 144, item 1204, as amended), and also regulates the conditions for concluding Sales Agreements in the Store.
5. The Service Provider provides the following Services via the Online Store:
6. Presentation of the assortment of the Online Store;
7. Account;
8. Form;
9. the possibility of placing Orders for Goods available in the Online Store and thus concluding Distance Sales Agreements;
10. Newsletter.
11. the possibility of providing an opinion on a product or service purchased or offered by the Seller.
12. Minimum technical requirements necessary for cooperation with the ICT system used by the Service Provider:
13. An electronic device with access to the Internet;
14. Access to e-mail and possession of an enabling e-mail address

sending information necessary for the provision of Services by the Service Provider;

7. Internet browser: Internet Explorer version 7.0 or newer with JavaScript and cookies enabled; Mozilla Firefox version 3.0 or later with JavaScript and cookies enabled; either Google Chrome version 8 or later or Opera or Safari. It is acceptable to use other versions of web browsers, if they ensure full compatibility with the versions listed above.
8. In order to maintain the safety of using the Online Store, it is recommended that the device used by the Customer should in particular have:
9. Anti-virus system with the latest version of virus definitions and updates,
10. An effective security firewall (firewall),
11. All available updates of the operating system and web browser related to security have been installed,
12. Activated function of accepting cookies and Java Script in the web browser,
13. Software that allows you to read files in PDF format.
14. The Service Provider uses Cookie files that collect information related to the use of the Store by the Service Recipient in order to maintain the Service Recipient’s session after logging into the Account.
15. The Service Recipient is prohibited from providing unlawful content.
16. The Customer is obliged to use the Store in a lawful manner, respecting personal rights and intellectual property rights of third parties.
17. Electronic services are provided free of charge.
18. The Service Provider, to the fullest extent permitted by law, shall not be liable for disruptions, including interruptions, in the functioning of the Online Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer’s technical infrastructure.
19. Browsing the assortment of the Online Store does not require registration.
20. The Customer may not use the Electronic Services in a way that unlawfully interferes with the functioning of the Store, in particular through the use of software or devices that could cause such effects, as well as by sending unsolicited commercial information.
21. The Service Provider and the Service Recipient may terminate the contract for the provision of Electronic Services at any time by agreement of the parties.
22. The contract for the provision of Electronic Services consisting in maintaining an Account by the Service Provider is concluded for an indefinite period at the time of Registration by the Service Recipient. To conclude the Agreement, it is necessary for the Service Recipient to provide data enabling the proper implementation of the Agreement, i.e. name, surname, address, mobile phone number, e-mail address, as well as login and password.
23. The Customer is obliged to provide data consistent with the actual state.
24. The Agreement for the provision of Electronic Services consisting in enabling the Service Recipient to use the Form is concluded for a definite period of time when the Service Recipient starts using the Form (after adding the Goods to the basket by the Service Recipient and clicking the “order without registration” field). To conclude the Agreement in question, it is necessary for the Service Recipient to provide data enabling the proper implementation of the Agreement, i.e. Name, Surname, address of the Service Recipient. The Agreement in question expires when the Service Recipient ceases to use the Form or the Service Recipient confirms that the Order has been placed.
25. The Agreement for the provision of Electronic Services consisting in sending the Newsletter by the Service Provider is concluded at the moment of approval by the Service Recipient by pressing the “send” button of the correct e-mail address of the Service Recipient provided in the Newsletter tab or by checking the appropriate box when setting up an Account or completing the Form.
26. A contract for the provision of Electronic Services of an indefinite and continuous nature (Account or Newsletter) may be terminated.
27. The Service Recipient may terminate the contract for the provision of Electronic Services without indicating the reasons for termination by sending a statement via e-mail to the address:sklep@purles.pl or in writing to the address: Proconcept Sp. z o. o. st. Polna 24, 05-816 Michalowice. In this case, the contract expires after 7 days from the date of submitting the declaration of will to terminate it (notice period), unless the parties agree on a shorter period. The Service Recipient may also terminate the contract for the provision of Electronic Services consisting in maintaining an Account or providing the Newsletter by sending the Service Provider a request to delete the Service Recipient’s data or unsubscribing from the Newsletter.
28. The Service Provider may terminate the contract for the provision of Electronic Services to a Service Recipient who is also a Consumer, if such a Service Recipient grossly or persistently violates the Regulations, in particular when he provides unlawful content, after an ineffective request to cease or remove violations with an appropriate deadline. In this case, the contract for the provision of Electronic Services expires after 14 days from the date of submission by the Service Provider to the Service Recipient of a declaration of will to terminate it (period of notice).
29. The Service Provider may terminate the contract for the provision of Electronic Services to a service recipient who is not a Consumer at the same time with immediate effect and without indicating the reasons by sending a relevant statement to the Service Recipient.
30. Any complaints related to the provision of Electronic Services via the Store and other complaints related to the operation of the Service Recipient may be submitted via the e-mail address:sklep@purles.pl or in writing to the following address: Proconcept Sp. z o. o. st. Polna 24, 05-816 Michalowice. In the complaint, the Customer should specify the type of irregularities and the date of their occurrence.
31. Consideration of complaints referred to in point 21 by the Service Provider takes place immediately, not later than within 14 business days.
32. In order to ensure the security of the transmission of messages and data in connection with the services provided on the website, the Store takes technical and organizational measures appropriate to the degree of threat to the security of the services provided, in particular measures to prevent unauthorized acquisition and modification of personal data sent on the Internet.
33. If nothing else follows from these Regulations, the provisions relating to Consumers shall apply to Agreements concluded by the Seller with the Entrepreneur-consumer.
34. The service of posting opinions consists in enabling the Customers to publish on the Store’s website the Customer’s opinions regarding the Seller’s products or services. These opinions will be individual and subjective, and will not come from the Seller. The regulations for adding opinions are available on the Seller’s website in the “REGULATIONS” tab or at: https://purles.eu/terms-and-conditions/

• 3 TERMS OF CONCLUSION OF THE SALES AGREEMENT

1. Announcements, advertisements, price lists and other information about the Goods provided on the Store’s websites, in particular their descriptions, technical and functional parameters and prices, constitute an invitation to conclude a contract, within the meaning of Art. 71 of the Civil Code.
2. The Customer may place orders for products available in the Online Store’s assortment 7 (seven) days a week and 24 (twenty four) hours a day, regardless of whether he has registered.
3. All prices of the Goods posted on the Store’s website are expressed in the Polish currency (PLN) and include all components such as VAT, customs duty, excise duty. The prices of the Goods include delivery costs, which are provided individually when placing the Order, subject to §4 section 5 of the Regulations. The price list of delivery costs can be found in the “Payment and shipping” tab.
4. The price of the Goods is binding for the Customer at the time of placing the Order and does not change regardless of changes in the prices of the Goods in the Store after placing the Order.
5. In order to conclude the Agreement for the sale of Goods, the Customer should go to the website www.purles.pl, select the Goods (and possibly their size or other parameters depending on the type of Goods) and place the Order, taking into account the messages and information displayed on the website.
6. After the Customer using the Store provides all the necessary data, a summary of the placed Order will be displayed. The summary of the placed Order will contain information on:
7. a) the subject of the order,
8. b) the unit and total price of the ordered Goods or services, including delivery costs;
9. c) selected payment method;
10. d) selected delivery method;
11. e) delivery time.
12. Placing an Order requires the Customer to provide the data necessary to complete the Order, i.e.: name and surname, address (street, house/apartment number, city and postal code, telephone number, Goods, quantity of Goods (depending on the type of Goods, size or other available parameters), place and method of delivery and method of payment. In the case of a Customer who is not a Consumer, the correct Tax Identification Number must also be provided in order to issue a VAT invoice.
13. Placing an Order is confirmed by the Customer after performing the activities referred to in point 6 above, by pressing the “Place order” button.
14. The Seller, via the e-mail address provided by the Customer, confirms receipt of the Order and accepts the Order for execution, which results in the conclusion of the Agreement between the Parties.
15. The moment the Seller confirms the receipt of the Order via e-mail, the Customer is bound by the submitted statement and the moment of concluding the Sales Agreement.
16. The customer has the option of modifying the data entered using the order form until the order is placed.
17. The Seller reserves the right to make changes in product prices on an ongoing basis and to carry out and cancel all kinds of promotional campaigns and sales. The right referred to in the previous sentence does not affect Orders placed before the date of entry into force of the change in the price, conditions of promotional campaigns or sales.
18. Promotions in the Online Store cannot be combined, unless the regulations of a given promotion provide otherwise.
19. Promotional and sale goods or Goods not included in the permanent offer of the Online Store are available in limited quantities. The execution of the Order for these Goods depends on the order in which the Orders are received. The Online Store reserves the right to withdraw some Goods from the list, in particular those that are not available from producers or distributors cooperating with Proconcept Labs sp. z o.o. on a regular basis.
20. The Seller clearly informs the Customers about unit prices, promotions and reductions in the Price of the Goods. In the event of a promotion (Price reduction) for a given Good, the Seller will indicate the lowest price that was in force during the period of 30 days before the promotion was introduced. In the event that the Goods will be in the Seller’s offer for a period shorter than 30 days – the Seller will indicate the lowest Price of the Goods, which was in force from the moment it was introduced for sale until the date of the promotion for the Goods.

• 4 SUPPLY OF GOODS

1. The order of the Goods will be sent for execution (for shipment) immediately after the conclusion of the Sales Agreement, however, in the case of payment by bank transfer (prepayment), via the Przelewy24 website, the shipment will be made only after the payment for the Goods has been credited to the Service Provider’s bank account.
2. In the case of concluding a Sales Agreement, the delivery of the Goods will be made no later than within 14 working days from the date on which the Sales Agreement was concluded, unless the Sales Agreement provides otherwise (e.g. a different delivery date is indicated in the description of the Goods). The Seller is obliged to deliver the Goods free from defects.
3. Delivery takes place in accordance with the choices made by the Customer in the following possible ways:
4. Courier shipment. b. InPost Parcel Lockers
5. Delivery of the Goods is possible on the territory of the Republic of Poland as well as abroad. Free shipping in Poland for orders over PLN 149. Shipping costs for orders below PLN 149 – PLN 9.
6. In the event of concluding a Sales Agreement in which the Goods are to be sent outside the Republic of Poland, the Seller will contact the Customer within 3 working days, using the data provided by the Customer in the Form, referred to in § 3 section 7 of the Regulations, in order to individually determine the details, method and costs of delivery of the Goods outside the Republic of Poland.
7. Pursuant to the wording of Art. 545 § 2 of the Civil Code, if the Goods are sent to the Customer via a carrier, the Customer is obliged to examine the shipment in time and in the manner accepted for such shipments. If it finds that the Goods have been lost or damaged during transport,

is obliged to perform all activities necessary to determine the liability of the carrier. In this case, upon receipt of the shipment with the ordered Goods, we suggest that the Consumer check the shipment and indicate that in the event of:

1. mechanical damage to the contents of the shipment,
2. incompleteness of the shipment,
3. non-compliance of the contents of the shipment with the subject of the Order,

The consumer is entitled to refuse the shipment. In such a case, we suggest that you write down your remarks or notes from the event in the presence of the supplier and immediately notify the Service Provider of the situation. In any case, in the event of damage, we suggest drawing up a damage report in the presence of the delivery person.

7. A customer who is not a consumer at the time of receipt of the shipment is obliged to check its content. If it is found to be damaged, he is obliged to report this fact to the supplier of the Goods and immediately contact the Seller. Complaints regarding mechanical damage to the Goods during transport will be considered only after drawing up a damage report signed by the recipient who is not a Consumer and the supplier of the shipment.
8. The Seller reminds that pursuant to art. 548 § 1 of the Civil Code, upon delivery of the sold item, the benefits and burdens related to the item (Goods) and the risk of accidental loss or damage to the item (Goods) are transferred to the buyer (Client).
9. If the Goods are to be sent by the Seller to the Consumer, the risk of accidental loss or damage to the Goods passes to the Consumer upon delivery of the Goods to the Consumer. The delivery of the Goods is considered to be entrusting it by the Seller to the carrier, if the Seller had no influence on the choice of the carrier by the Consumer.

• 5 PAYMENTS

1. The Seller enables the Customer to make a payment in the following ways:
2. by bank transfer to the bank account number: 03-2490-0005-0000-4520-3919-2136;
3. via the Przelewy24 payment system (provided by Przelewy24 – Pay Pro S.A. with its registered office in Poznań, Pastelowa 8 Street (60-198), entered into the Register of Entrepreneurs of the National Court Register kept by the District Court Poznań Nowe Miasto and Wilda, VIII Division Commercial Register of the National Court Register under the number KRS 0000347935, NIP number 7792369887, with a share capital of PLN 5,476,300.00, fully paid up, and to the register of domestic payment institutions kept by the Polish Financial Supervision Authority under the number UKNF IP24/2014;
4. cash on delivery upon receipt of the Goods to the courier;
5. If the Customer chooses a payment method other than cash on delivery, the Customer is obliged to pay the amount resulting from the Sales Agreement within 7 days from the date of its conclusion, unless the Sales Agreement provides otherwise.
6. The Seller has the right to limit the availability of payment methods (including demanding prepayment in full) in relation to Customers who are not Consumers at the same time.

• 6 RIGHT OF WITHDRAWAL FROM THE AGREEMENT

1. The Customer who is also a Consumer who has concluded a Sales Agreement or an Electronic Service Agreement has the right to withdraw from the Agreement without giving reasons by submitting a relevant statement by e-mail, completing the online form or submitting a written statement within fourteen days. The period referred to in the preceding sentence is counted from the date of delivery of the Goods to the Consumer in the case of a sales contract between the Parties or a third party indicated by him (other than the carrier), and in the case of a contract that includes many items that are delivered separately, in batches or in parts – from taking possession of the last item, batch or part, and in the case of an Agreement for the provision of electronic services from the date of its conclusion. To meet the deadline, it is enough to sending the Seller/Service Provider a written statement within 14 (in words: fourteen) days. The right may be exercised by the Consumer by sending the Seller a statement of withdrawal from the Agreement to the following address: Proconcept Sp. z o. o. st. Polna 24, 05-816 Michalowice.
2. The statement referred to in par. 1 above can also be submitted on the form, the template of which is attached as Appendix 2 to the Act and Appendix 1 to the Regulations sent to the address:sklep@purles.pl.
3. In the event of withdrawal from the contract, the Sales contract or the contract for the provision of electronic services is considered void and the Customer is released from any obligations. What the Parties have provided is returned unchanged, unless a change was necessary within the limits of ordinary management. The return should take place immediately, not later than within fourteen days.
4. If the Consumer submitted a statement of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.
5. The consumer has the right to return unused goods within 12 months if the Seller has not informed the consumer about the possibility of returning them. However, if the Consumer has been informed about the right to withdraw from the contract before the expiry of 12 months, the deadline for withdrawal from the contract expires after 14 days from the date of providing the Consumer with information about this right.

Consumer Obligations

6. The consumer is obliged to return the Goods to the Seller or hand them over to the person authorized by the Seller to collect them immediately, but not later than 14 days from the date on which he withdrew from the Sales Agreement, unless the Seller proposed that he would collect the Goods himself. To meet the deadline, it is enough to send back the Goods before its expiry. The goods should be packed in a way that guarantees their safe transport.
7. The consumer bears the direct costs of returning the Goods (cost of sending back).
8. If the Consumer exercises the right to withdraw from the Agreement, the return of the Goods should be made to the following address: Proconcept Sp. z o. o. st. Polna 24, 05-816 Michalowice.
9. The consumer is responsible for the decrease in the value of the Goods as a result of using it in a way that goes beyond what is necessary to establish the nature, characteristics and functioning of the Goods.

Responsibilities of the Seller

10. In the event of receiving a declaration of withdrawal, the Seller shall immediately, but not later than within 3 days of receipt of such a declaration, confirm the fact of its receipt to the Consumer either in writing or by e-mail.
11. The Seller is obliged to immediately, not later than within 14 days from the date of receipt of the Consumer’s statement on withdrawal from the Sales Agreement, return to the Consumer all payments made by him, including the costs of delivering the Goods, and if the Seller has not offered to collect the Goods himself from the Consumer, may withhold the reimbursement of payments received from the Consumer until receipt of the item back or delivery by the Consumer of proof of its return, depending on which event occurs first.
12. The Seller refunds the payment using the same method of payment as used by the Consumer, unless the Consumer expressly agreed to a different method of return, which does not involve any costs for him.
13. If the Consumer has chosen a method of delivering the Goods other than the cheapest usual method of delivery offered by the Seller, the Seller is not obliged to reimburse the Consumer for the additional costs incurred by him.
14. We suggest attaching proof of purchase to streamline the return process.

Statutory exclusion of the right to withdraw from the Sales Agreement

15. The right to withdraw from the contract does not apply in the situations specified in art. 38 of the Act, i.e. in relation to e.g. to contracts:
16. a) provision of services, if the entrepreneur has fully performed the service with the express consent of the consumer, who was informed before the commencement of the service that after the performance of the service by the entrepreneur, he will lose the right to withdraw from the contract;
17. b) in which the subject of the service is a non-prefabricated item, manufactured according to the consumer’s specifications or serving to satisfy his individual needs;
18. c) in which the subject of the service is an item that deteriorates quickly or has a short shelf life;
19. d) in which the subject of the service is an item delivered in a sealed package, which cannot be returned after opening the package due to health protection or hygiene reasons, if the package was opened after delivery;
20. e) delivery of newspapers, periodicals or magazines, with the exception of a subscription agreement.

• 7 COMPLAINTS (WARRANTY FOR PHYSICAL DEFECTS OF THE GOODS)

1. The Seller is liable to the Customer who is a Consumer or Entrepreneur-consumer for non-compliance of the Goods with the Sales Agreement to the extent specified in the Act.
2. The Seller is obliged to deliver the Goods free from physical or legal defects and is responsible for the defects of the Goods.
3. A physical defect consists in the non-compliance of the sold Goods with the Sales Agreement.
4. Complaints regarding non-compliance of the Goods with the Sales Agreement should be submitted in writing to the following address: Proconcept Sp. z o. o. st. Polna 24, 05-816 Michałowice or via e-mail to the e-mail address:sklep@purles.pl or by phone: 22 723 88 17. The statement referred to above may also be submitted on the form, a specimen of which is attached as Appendix No. 2 to the Regulations.
5. The Seller will respond to the complaint to the address provided by the Customer within 14 days from the date of notification at the latest, and in the absence of a response, the Seller shall be deemed to have accepted the complaint.
6. In the case of Goods also covered by the guarantee, the Consumer has the option to exercise the rights in this respect in accordance with the conditions set out in the guarantee card. The warranty does not exclude, limit or suspend the Consumer’s rights under the Seller’s liability for non-compliance of the Goods with the Agreement to the extent indicated in the Act.
7. If the Goods sold have a defect, the Customer may:
8. a) demand replacement of the Goods free from defects or
9. b) demand removal of the defect or
10. c) submit a price reduction statement or
11. d) withdrawal from the Sales Agreement,

unless the Seller immediately and without undue inconvenience to the Customer replaces the defective Goods with ones free from defects or removes the defect. This limitation does not apply if the Goods have already been replaced or repaired by the Seller or the Seller has not fulfilled the obligation to replace the item with a defect-free item or remove the defect referred to in point 1 or 2.

8. The Buyer may not withdraw from the Sales Agreement if the defect is insignificant.
9. If the complaint is considered in favor of the Customer, the Seller will immediately replace the defective product with a defect-free one or remove the defect. This does not affect the Customer’s ability to submit a statement on price reduction or withdrawal from the contract in accordance with applicable regulations. If it is not possible to replace the product, remove the defect of the product or reduce the price, the Seller will refund the amount due immediately in accordance with applicable law.
10. We suggest attaching proof of purchase to the returned Goods in order to improve the complaint process.
11. The Seller suggests that the Customer indicate in the complaint:

(a) the type and date of occurrence of the date;

1. b) demand a way to bring the Product into compliance with the Sales Agreement or a statement on price reduction or withdrawal from the Sales Agreement;
2. c) contact details of the person submitting the complaint.
3. In the case of a Customer who is a consumer or a Consumer-entrepreneur, the cost of delivering the defective Goods is borne by the Seller.

• 8 ENTREPRENEURS

1. The provisions contained in this paragraph apply only to Customers who are not Consumers or Consumer-entrepreneurs at the same time.
2. The Seller’s liability under the warranty towards the Customer who is not a Consumer or Consumer-entrepreneurs is excluded in accordance with the literal wording of art. 558 § 1 of the Civil Code.
3. The Customer who is not a Consumer at the same time is obliged to perform his obligation under the Sales Agreement (i.e. in particular to pay the price and collect the Goods) immediately, not later than within 7 days from the date of its conclusion.
4. The goods being the subject of the Sales Agreement concluded with the Customer who is not a Consumer remain the property of the Seller until the price and delivery costs under the Sales Agreement are paid.
5. Upon the release of the Goods to the carrier, all benefits and burdens related to the Goods and the risk of accidental loss or damage are transferred to the Customer who is not a Consumer. In such a case, the Seller shall not be liable for the loss, shortage or damage to the Goods arising from its acceptance for transport until its delivery to the Customer and for delays in the transport of the shipment.
6. If the Goods are sent to the Customer via a carrier, the Customer who is not a Consumer is obliged to examine the shipment in time and in the manner accepted for such shipments.

If the Customer who is not a Consumer finds that there has been a loss or damage to the Goods during transport, he is obliged to take all actions necessary to determine the carrier’s liability.

7. The liability of the Service Provider/Seller towards the Service Recipient/Customer who is not a Consumer, regardless of its legal basis, is limited – both as part of a single claim, as well as for the sum of all claims – up to the amount of the price paid and delivery costs under the Agreement sales. The Service Provider/Seller is liable to the Service Recipient/Customer who is not also a Consumer only for typical damages foreseeable at the time of concluding the contract and is not liable for lost profits to the Service Recipient/Customer who is not a Consumer.

• 9 PROCESSING OF PERSONAL DATA

1. The administrator of personal data processed on the Store’s website is the Seller:

Proconcept Labs sp. z o.o.

1. Polna 24

05-816 Michalowice

Phone: 22 723 88 17

Fax: 22 723 88 17

Email: rodo@purles.eu

2. Personal data is processed in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46 / EC (General Data Protection Regulation), the so-called GDPR and current regulations of Polish law.
3. The Seller processes personal data in order to provide electronic services, conclude and perform sales contracts for products ordered by the Customer in the Online Store, and if the Customer agrees to receive the Newsletter, also for marketing purposes, including in particular for sending commercial information to the customer by e-mail
4. The basis for the processing of personal data by the Seller is the voluntary consent of the data subject, or – if expressly indicated – the necessity of processing to perform the contract.
5. Personal data will be stored until they are withdrawn.
6. The Seller may share personal data collected from the Buyer/Client or other Store user with the entities indicated in the messages appearing on the Store’s website, including sharing data with entities cooperating with the Seller as part of the execution of concluded transactions or sending marketing and commercial information. The Seller may also provide personal data to local distributors who will conclude and service contracts for products and services offered by the Seller, for the purpose of implementing these contracts and contacting the Buyer/Client. The seller does not transfer data outside of Poland/EU/European Economic Area.
7. The Buyer/Client or other user of the Store has the right to access their data and receive a copy thereof, the right to rectify (correct) their data, the right to delete data, the right to limit data processing, the right to object to data processing, the right to data transfer, the right to lodge a complaint with the supervisory body (the Inspector General for Personal Data Protection or another body competent for the protection of personal data, which will replace GIODO) and the right to withdraw consent to the processing of personal data. In order to exercise these rights, a request should be sent to the e-mail address: rodo@purles.eu, telephone number: 22 723 88 17 or in person at the Seller’s registered office.
8. Detailed information on personal data and privacy protection is included in the “Privacy Policy” tab on the Store’s website.

• 10 FINAL PROVISIONS

1. Agreements are concluded via the Store in Polish.
2. The consumer has the right to negotiate the terms of the provisions of the Regulations. In order to exercise this right, the Consumer should contact the Service Provider via traditional mail, e-mail or telephone.
3. The law applicable to the conclusion of the Agreement is Polish law.
4. In matters not covered by these Regulations, generally applicable provisions of law shall apply, including in particular the Civil Code, the Act on the provision of electronic services, the Act.
5. The Customer may view the Regulations at any time via the Store’s website and prepare a printout, as well as it can also be delivered to the Customer free of charge via e-mail on each request.
6. Exclusive rights to the content provided as part of the Online Store, in particular copyrights to photos, the name of the Store, trademarks of the Service Provider and producers of the Goods, their graphic elements, software and rights in the field of databases are subject to legal protection and are vested in the Service Provider or entities with which the Service Provider has concluded relevant agreements. It is forbidden to copy or use any other elements of the Store without the consent of the Service Provider.
7. Disputes arising between the Service Provider, the Seller and the Customer who is also a Consumer of the Website shall be resolved by the competent common court, in accordance with the provisions of the Code of Civil Procedure.
8. Disputes arising between the Service Provider, the Seller and the Customer who is not also a Consumer will be settled by the court competent for the registered office of the Service Provider or the Seller.
9. The content of the sales contract and the contract for the provision of Electronic Services is recorded, secured and made available to the Customer by making the Regulations available on the Store’s website, sending the Customer an e-mail as well as by attaching the proof of purchase to the shipment.
10. The Regulations come into force on January 1, 2023.

Appendix No. 1 to the Regulations

TEMPLATE OF WITHDRAWAL FROM THE SALES AGREEMENT

(this form should be completed and returned only if you wish to withdraw from the contract)

Withdrawal form

Date: ………………………………………………year

Addressee:

Proconcept Labs Sp. z o. o.

1. Polna 24, 05-816 Michalowice

Email: ……@…………

Consumer’s name and surname: ……………………………………………

Consumer address: ……………………………………………

Telephone: ……………………………………………

Email: ……………………………………………

Order number (voluntary): ……………………………………………

Number of sales document or VAT invoice (voluntary): ……………………………………………

Goods to be withdrawn

Determining the type of Goods

Code/Name of Goods Reason for withdrawal (voluntarily) Quantity: …………

1) ……………………………

2) ……………………………

3) ……………………………

4) ……………………………

5) ……………………………

6) ……………………………

Consumer’s signature

(only if the form is sent on paper)

Appendix No. 2 to the Regulations

TEMPLATE OF COMPLAINT FORM

(this form should be completed and returned only if you want to submit a complaint about the Goods)

Complaint notification No. …………

 Date: ………………………………………year

 Addressee:

Proconcept Labs Sp. z o. o.

1. Polna 24, 05-816 Michalowice

Email: ………@………………

Consumer’s name and surname: …………………………………………

Consumer’s address: …………………………………………

Telephone: …………………………………………

Email: …………………………………………

Product name, product code

Date of occurrence of the defect (non-conformity)

Order number (voluntary): ……………………………………………

Number of sales document or VAT invoice (voluntary): ……………………………………………

Precise specification of defects (or non-compliance of the Goods with the Sales Agreement):

…………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

When and under what circumstances were the defects (nonconformities) found:

 …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… …………………………………………………………………………………………………………………………………… ……………………………

Buyer’s request (tick as appropriate):

1. a) Free repair;
2. b) Exchange of the Goods for a new one;
3. c) Reduction of the sale price paid;
4. d) Other way: ……………………………………………………………………………………… .

If it is not possible to replace or repair the complained Goods, please indicate the data necessary to refund the amount due for the complained Goods.

Bank name: ………………………………………………

Bank account number: ……………………………………

Consumer’s signature

(only if the form is sent on paper)

Statute

posting product reviews and

services purchased in the online store

These regulations specify

rules and conditions for posting opinions by customers of the online store

available at www.purles.pl belonging to

to Proconcept Labs sp. z o.o. with its registered office in Michałowice (hereinafter referred to as “Proconcept”)

at ul. Polna 24, entered into the Register of Entrepreneurs kept by the Court

District for the Capital City of Warsaw, 14th Commercial Division of the National Register

Court under KRS number 0000415440, NIP number 534-248-57-18, number

REGON 146063214, hereinafter referred to as the “Regulations”.

To submit product reviews

and services, the Customer should accept the Regulations and the Regulations of the store

available on the website www.purles.pl.

By submitting an opinion, the customer accepts the Regulations.

• 1. Rules of publishing opinions

1.Proconcept will send the Customer an e-mail containing information after purchasing the service or product

regarding the possibility of submitting an opinion or a link to a page where the Customer can

post a relevant opinion about the service or product.

2.Proconcept must obtain the Customer’s consent to publish the Customer’s opinion.

3. Feedback should be written in Polish.
4. All the opinions published on the website come only from customers who have purchased or

have used Purles services or products.

5. Before placing an opinion, the Customer must read and accept the Regulations and

online store regulations.

6. Uploading opinion, the Customer is obliged to indicate the product or service purchased from Proconcept

and order number.

7.Depending on the version of the Online Store, the opinion may be submitted either in

in the form of a comment or product designation, which due to the requirements

may be limited to a certain number of characters.

8. Feedback provided by the Customer may not contain prohibited content, which

referred to in § 3 of the Regulations.

9. Opinions may be provided by the Customer within 6 months from the date of purchase Purles product or service. Reviews will not be automatically published by Proconcept.

10.Proconcept reserves that it will independently select the opinions to be published, which

means that not all opinions will be published.

11.Proconcept on the basis of § 4 of the Regulations, it will verify the opinions sent by

customer.

12. After verifying the submitted opinion, the opinions will be published on the website

online store or other channels on the Internet (i.e. Google, Youtube,

newsletter) or Proconcept social networks within 14 days

business days (excluding public holidays).

13. Feedback will be published in an anonymized form.
14. After publishing an opinion, the Customer will not be able to remove it or

edit.

15. Uploaded opinions should include:

1) Customer designation (name or nickname);

2) e-mail adress;

3)title and the content of the opinion,

4) Customer’s declaration that he has become familiar with

Regulations and accept its content.

16.Proconcept will not provide any gratification for the opinions provided, nor in

in the form of money or other material benefits (e.g.

rebates, discounts), unless Proconcept runs a specific campaign

marketing that provides for this possibility. In this case, opinions added by

Customers during the promotional campaign will be additionally marked as opinions

submitted as part of a given action or competition.

17. In order to add an Opinion on the Website, it is necessary for the User to have

active e-mail account.

18.Proconcept has the option of providing a public response to an opinion added by the Customer.

• 2. License and declarations

1. Customer

by submitting an opinion declares that:

1) is the sole author of the opinion;

2) he has all rights to the Opinion, w

including any copyrights, licenses, any consents required by law

the rights that allow Proconcept to use your feedback;

3) the content of the Opinion added by him does not infringe

provisions of law, or third party rights protected by law, in particular

personal rights, intellectual or industrial property rights;

4) content of the opinion, as well as possibly added

the evaluation of a product or service expresses the customer’s subjective feeling about a given product or service

a product available in the Online Store;

5) actually used or used the product

the service on which he is giving feedback;

6) agrees to publish the content of the opinion

together with the name or nickname indicated by the Customer on websites

Proconcept and on social media or other channels in

managed by Proconcept (i.e. Google, Youtube, newsletter), on

websites of websites related to Proconcept and possibly in

brick-and-mortar stores where Proconcept products or services are offered.

2. Customer

by sending Proconcept an opinion about a product or service, you are granting a non-exclusive,

royalty free, transferable, sublicensable, revocable,

perpetual, worldwide license to use,

duplication, dissemination, public sharing, forwarding,

editing and adapting Opinions.

3. Granted

pursuant to § 2 sec. 2 of the Regulations, the license for the submitted opinion authorizes

Proconcept specifically to modify or shorten reviews as well

publishing on the Online Store website or social networks or other managed channels on the Internet

by Proconcept (i.e. Google, Youtube, newsletter), either in whole or

parts, provided that this does not change their content. Opinion publications can

for advertising and marketing purposes.

• 3. Prohibited content

1. Uploaded

by the Customer, opinions will not be published if they are:

1) against the law;

2) will contain offensive content,

racist, pornographic, discriminatory or threatening;

3) violate the Terms and Conditions;

4) contain personal data;

5) contain malware;

6) relate to products or services competitors to Proconcept;

7) be misleading or contain content

untrue about the product or service;

8) infringe or limit the rights of third parties,

in particular in the field of copyright, trademark or other rights

intellectual property or image rights;

9) will contain links to external websites

relation to the Online Store or Proconcept social networks;

10) contain prices or outdated information on products or services.

• 4. Verification of opinions

1.Proconcept reserves that each opinion sent by the Customer will be subject to verification

in terms of its compliance with the Regulations or generally applicable law

applicable.

2. Feedback violating the Regulations, regulations of the Online Store or the law

generally applicable will not be published by Proconcept.

3.Proconcept indicates that the opinions meet the provisions of the Regulations and do not violate the law

will be published in a form that does not change their content.

4.Proconcept will not publish sponsored reviews.

5.Proconcept may remove an opinion about a product or service, in particular in the case of:

1) when it violates the Regulations or the law;

2) the product or service will not be offered by

Proconcept or will be offered in another form;

6.W in the event of removal or modification of a given opinion, Proconcept will not be obliged to

sending information to the Customer about its removal or change.

• 5. Responsibility

1.Proconcept will not be liable for any damages or claims of persons

third parties or customers, which will result from published opinions sent

by the Customer, if they result from reasons attributable to the Customer

The customer who submitted the review.

• 6. Final provisions

1.Proconcept reserves the right to contact the Customer posting opinions in accordance with

data left by the customer.

2.In matters not covered by the Regulations are generally applicable

applicable law, in particular the provisions of the Code

civil.

3. Any comments related to opinions (including, among others, in terms of the content of opinions or

publishing opinions not originating from the Client) may be reported to the following address

e-mail: info@purles.pl. Proconcept w

within 14 days will refer to the submitted applications.

4. The Regulations are made available free of charge in electronic form

through the Website in a version that allows its acquisition, reproduction and

fixation.

5.Proconcept reserves the right to make changes to the Regulations beforehand

the opinions provided, the previous version of the Regulations will apply.

6. Any disputes arising from the implementation of the provisions of the Regulations will be settled

amicably and, if this is not possible, disputes

shall be resolved by a common court having jurisdiction under the provisions of the Code

civil proceedings.

7.In the event of discrepancies between the provisions of the Regulations and the regulations of the store

website, the provisions of the Regulations will prevail.

8. Regulations enters into force on January 1, 2023.

1.      After purchasing product or service, Proconcept will send the Customer an e-mail containing information on the possibility of submitting an opinion or a link to the page where the Customer can post an appropriate opinion on the service or product.

2.      Proconcept must obtain the Customer's consent to publish the Customer's opinion.

3.      Opinions should be written in Polish.

4.      All opinions published on the opinion page shall only come from customers who have purchased or used Purles services or products.

5.      Before posting an opinion, the Customer must read and accept the Regulations and the regulations of the online store.

6.      6. When sharing an opinion, the Customer is obliged to indicate the product or service purchased from Proconcept and the order number.

7.      Depending on the version of the Online Store, the opinion may be submitted either in the form of a comment or product designation, which due to system requirements may be limited to a certain number of characters.

8.      Opinions submitted by the Customer may not contain prohibited content referred to in § 3 of the Regulations.

9.      Opinions may be submitted by the Customer within 6 months from the date of purchase of the Purles product or service. Reviews will not be automatically published by Proconcept.

10.  Proconcept stipulates that it will independently select the opinions to be published, which means that not all opinions will be published.

11.  Pursuant to § 4 of the Regulations, Proconcept will verify the opinions sent by the Customer.

12.  After verifying the submitted opinion, the opinions will be published on the online store's website or in other channels on the Internet (i.e. Google, YouTube, newsletter) or social networking sites or Proconcept social networking sites within 14 working days (excluding public holidays). ).

14.  After publishing an opinion, the Customer will not be able to delete or edit it.

15.  Submitted opinions should include: